MOC 20247 – Configuring and Deploying a Private Cloud


latest student package 20247DC
latest trainer package 20247DTK
Software Assurance Training Voucher SATV Yes
Language EN
Duration 5 Days
Courseware available as Book (Paper) Yes
Courseware available as ebook (Skillpipe) Yes
Labs Online available No


MOC Course Number Release Date Link
MOC 20247 A Beta Version
MOC 20247 B
MOC 20247 C 2014/07/18
MOC 20247 D 2014/12/10


  • Module 1: Service Management Overview
    • Business Drivers Behind IT Service Management
    • Introduction to Microsoft System Center 2012 R2
    • System Center 2012 R2 Service Manager Overview and Key Features
    • Adopting ITIL/MOF Best Practices with Service Manager
  • Module 2: Installing System Center 2012 R2 Service Manager
    • System Center 2012 R2 Service Manager Architecture and Core Components
    • Hardware, Software and Security Requirements
    • Planning and Sizing a System Center 2012 R2 Service Manager Deployment
    • Installing System Center 2012 R2 Service Manager
    • Installing and Configuring the Service Manager Self-Service Portal
    • Overview of the Service Manager Console
    • Upgrading to System Center 2012 Service Manager
  • Module 3: Key Concepts and Features
    • Overview of Management Packs
    • Overview of the Service Manager CMDB
    • Managing Activities
    • Managing Workflows
    • Managing Templates
    • Security and User Roles
  • Module 4: Configuring Service Manager For Your Environment
    • System Center 2012 R2 Service Manager Initial Configuration
    • Configuring Business Services
    • Configuring Access for your Support Teams
    • Configuring Notifications
  • Module 5: Integrating Service Manager with the Hybrid Cloud
    • Integrating Service Manager with Active Directory and other System Center Components
    • Integrating Service Manager with Exchange
  • Module 6: Managing Incidents and Problems
    • The Definition of an Incident and a Problem
    • Managing Incidents
    • Managing Problems
    • Using Queues and Views with Incidents and Problems
  • Module 7: Managing Changes and Releases
    • Managing Change Requests
    • Managing Release Records
  • Module 8: Configuring and Managing the Service Catalog
    • The Service Catalog, Request Offerings and Service Offerings
    • Managing Service Requests and Catalog Groups
    • The Self-Service Portal
  • Module 9: Automating Business Processes with Orchestrator
    • Configuring Integration between Orchestrator and Service Manager
    • Configuring Runbooks in Orchestrator
    • Configuring Runbook Automation Activity Templates in Service Manager
    • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator
  • Module 10: Configuring Service Level Management
    • Configuring Service Level Management
    • Viewing SLA information in Service Manager
  • Module 11: Using Reports and Analyzing Data in Service Manager
    • Running Reports in System Center 2012 R2 Service Manager
    • Configuring and Running Data Warehouse Jobs
    • Troubleshooting failed Data Warehouse Jobs
    • Data Warehouse Cubes
  • Module 12: Advanced Troubleshooting and Disaster Recovery
    • Performing advanced troubleshooting in Service Manager
    • Performing Disaster Recovery in Service Manager
  • Module 13: Creating Custom Forms and Items in Service Manager
    • Key Concepts in creating customized forms
    • Creating a Customized form using the Authoring Console

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